The expertise is theirs. The platform was ours.

QFS Assurance provides consulting, training, verification and inspection to organizations in the food supply chain. The expertise is theirs and stays theirs. Everything it runs on — the learning system, the registration platform, the website, the mail that has to arrive — was ours to operate.

We took both systems over mid-flight, which is the hardest way to inherit anything. Much of the first year was operations: courses created, duplicated and retired, enrolments imported, exams scheduled, reopened and re-permissioned, certificates issued. Email deliverability ran as a thread from the first month to nearly the last.

Then building. A new B2B website, from questionnaire and sitemap through wireframes and data model to implementation and launch. An assessment instrument, several rounds deep. A kiosk. An evaluation of a different learning platform — installed, audited, hosted, with the interactive-content and registration integrations ported across.

A catalogue is not a learning platform. Publishing content, registering a learner, taking payment, recording attendance, completing a course and issuing a certificate are six different things one word hides, and knowing which of them already works — and who owns it — is most of the job.